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 doggybench 寵物資訊平台除實用資訊外亦提供安心購物流程

​In addition to practical information, doggybench pet information platform also provides safe shopping process

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聯絡doggybench​

  • 我們的辦公時間為星期一至五 09:00 - 18:00 (公眾假期除外)；

  • 送貨方式為 SF 順豐速遞。

  • 如有任何問題，歡迎與客戶服務部聯絡：
    WhatsApp 客戶服務通訊電話：(852) 6850 9688， (852) 6850 9088
    電子郵件：doggybenchhk@gmail.com 或透過聯絡我們於本網站內發出電郵查詢​

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How to contact doggybench​

  • Our office hours are Monday to Friday 09:00 - 18:00 (except public holidays);

  • The shipping method is SF Express.
    If you have any questions, please contact our customer service:
    WhatsApp Customer Service: (852) 6850 9688 or (852) 6850 9088
    Email: doggybenchhk@gmail.com or by contacting us via email in this website

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如何獲得最新資訊？

   請關注 Instagram：＠doggybench 寵物資訊平台了解最新消息

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How can I get the latest news?

   Please follow our Instagram: @doggybench for the latest news

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如何在doggybench網店訂購產品?

 

  • 選取所需產品

  • 點擊“加入購物車”

  • 當您完成購物時，點擊右上角“前往購物車”或“進行結帳”

  • 選擇送貨方式及輸入收件資料

  • 選擇付款方式

  • 確認訂單和完成交易

  • 訂購成功後，訂單確認電郵將於15分鐘內發送至所登記的電郵地址

    如未能收到相關電郵，請電郵至：doggybenchhk@gmail.com查詢。

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How to order products on doggybench webshop?

  • Select the desired product

  • Click "Add to Cart"

  • When you're done shopping, click "Go to Cart" or "Proceed to Checkout" in the upper right corner

  • Select shipping method and enter delivery information

  • Choose the payment

  • Confirm orders and complete transactions

  • After the order is successful, an order confirmation email will be sent to the registered email address within 15 minutes

    If you cannot receive the relevant email, please email to: doggybenchhk@gmail.com for enquiry.

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doggybench 付款方式：

  • 現接受付款方式包括：信用卡、Alipay HK、FPS
    (轉數快登記電話：(852) 54225572，​完成轉帳後請將交易截圖, 連同訂單號碼以Whatsapp傳送至 (852) 6850 9688 以便訂單確認)

  • 所有貨品之價值均以港幣計算，所有貨品價格以訂購當日所示為準。

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doggybench payment method:

  • Now accepting payment methods include: Credit Card, Alipay HK, FPS
    (FPS registration number: (852) 54225572, after completing the transfer, please send a screenshot of the transaction together with the order number to (852) 6850 9688 via Whatsapp for order confirmation.

  • All product values ​​are in Hong Kong dollars, and all product prices are as shown on the date of order.

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送貨需時多久?

確認訂單後, 貨品會於3個工作天內寄出。

 

How long will the delivery take?

After confirming the order, the products will be dispatched within 3 working days.

​可以於doggybench網店使用優惠券?
doggybench於 IG平台上會不定期提供專屬網店優惠碼，詳情可關注或以訊息查詢。 

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​Can you use coupons at doggybench online store?

doggybench will occasionally provide exclusive online store discount codes on the IG platform.

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有關退換貨的安排？

  • 為品質安全理由，除產品質量問題外，本公司一般 不接受任何退貨要求。

  • 為品質安全理由, 護理系列產品不設退款/退還

  • 優惠期內或使用優惠碼訂單的產品不設退款/退還

  • 顧客必須保留貨品之完整包裝，及確保貨品未曾使用，否則本公司有權拒絕退換貨之申請。

  • 如懷疑貨品質量存在問題，請拍下照片並於簽收後 5日內以WhatsApp發送至(852) 6850 9688，我們將因應實際情況作出回應。如顧客逾時提出申請，或未能提供有關照片，恕本公司有可能無法處理有關問題。

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Arrangements for returns?

 

  • For quality and safety reasons, the company generally does not accept any return requests except for product quality issues.

  • Consumables (Pet Care Product line) is non-refundable. 

  • No refund or return of discounted products / orders with discount code redemption. 

  • Customers must keep the complete packaging of the goods and ensure that the goods have not been used, otherwise the company reserves the right to refuse the application for return or exchange.

  • If you suspect that there is a problem with the quality of the product, please take a photo and send it to (852) 6850 9688 via WhatsApp within 5 days after receipt, we will respond according to the actual situation. If the customer submits the application overdue, or fails to provide the relevant photos, the company may not be able to handle the problem.

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